Published: 3 months ago

Singapore Airlines flight SQ321 from London to Singapore experienced severe turbulence.

Camille Dubois

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Singapore Airlines flight SQ321 from London to Singapore experienced severe turbulence.

World Affairs

Summary

Witness accounts describe scenes of "absolute terror" as the aircraft suddenly dropped mid-meal service, causing chaos and injuries. Passengers recounted harrowing experiences of being launched into the ceiling, somersaulting through the cabin, and witnessing objects flying through the air..

Article

The Boeing 777-300ER made an emergency landing in Bangkok, where 31 passengers were taken to hospital for treatment. The airline offered its condolences to the family of the deceased and pledged to provide support to those affected by the turbulence.

A 73-year-old British man tragically passed away from a suspected heart attack, while over 30 others were injured during the incident. The sudden drop and subsequent shaking of the plane left passengers in a state of shock, with some hitting their heads on overhead compartments and others being thrown across the cabin.

 

The question is, what can airlines do better in such panacking situations above 37,000 ft in the air? The least they can do is to communicate better. 
 
Provide regular updates: Airlines should ensure that passengers receive regular updates about the situation, the actions being taken, and any potential impacts on their travel plans. Clear and concise communication can help to alleviate anxiety and panic among passengers.

Use multiple communication channels: Airlines should use multiple communication channels, such as onboard announcements, in-flight entertainment systems, and social media, to reach passengers and keep them informed.
 
Implement an emergency response plan: Airlines should have a well-developed emergency response plan in place that outlines how communication with passengers will be handled during an emergency. This plan should be regularly reviewed and updated to ensure its effectiveness.
 
Provide access to support services: Airlines should provide access to support services, such as counseling or medical assistance, for passengers who may be feeling distressed or anxious during an emergency situation.
 
Create a culture of openness and transparency: Airlines should strive to create a culture of openness and transparency when communicating with passengers, particularly during stressful situations. This can help to build trust and confidence among passengers.
 
Demonstrate empathy and compassion: Airlines should demonstrate empathy and compassion towards passengers who may be feeling anxious or upset during an emergency situation. This can help to humanize the communication process and make passengers feel supported and cared for.



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